UPCOMING SESSIONS

Classroom sessions
Date Time Venue Fee
No upcoming classroom sessions scheduled
Online sessions
Date Time Platform Fee
No upcoming online sessions scheduled

TRAINING COURSE OVERVIEW

The demand for Front Office Administrators – especially Executive Assistants/Administrators – is expected to grow significantly over the next decade. Front Office Administrators play a crucial role in managing client interactions, scheduling, and office organization, making them essential as businesses expand and seek to enhance operational efficiency and client satisfaction.

Executive Assistants/Administrators particularly are the welcoming face and organizational backbone of an office, ensuring smooth operations from the front desk. This role encompasses a blend of reception duties, administrative support, and customer service functions, making it essential for maintaining the business' professional image while facilitating effective communication channels.

By managing appointments, handling inquiries, and providing necessary assistance to both staff and visitors, Executive Assistants/Administrators are integral in creating a positive and efficient office environment.

This training is designed to help you understand Executive Administration; streamlining office functions, supporting team members to focus on their tasks, and helping visitors engage well with your organization.

Delivered by leading experts in their respective fields, this five (5)-day workshop will provide you with expert knowledge, skills, and confidence to take your professional development to the next highest level.

TRAINING COURSE OBJECTIVES

By the end of the workshop, participants will be able to:

Understand and use professional language used by VIPs and Senior Executives
Apply Emotional Intelligence in guiding thinking, and working effectively with others
Meet the dynamic work expectations in all their dealings with their bosses, peers, other team members and external stakeholders
Write, edit and proof-read office documents professionally
Use Strategic Diplomacy to handle office politics, difficult people, and demanding situations
Coordinate calendars, client meetings (appointments), interviews, and internal events without conflicts
Understand and apply Protocol, Diplomacy, and Etiquette when interfacing with their bosses, and VIPs

DESIGNED FOR

This course is suitable for:

All Heads of Organizations
All Executive/Personal Assistants (PAs)
All Protocol, Diplomacy, and Administrative Staff
All Supervisors
All Secretaries
Anyone Wishing to Learn Protocol, Diplomacy, and Office Administrative Skills

THE COURSE OUTLINE